Terms & Conditions

Digital Layout (ABN 56 996 583 534)


Orders

  1. Digital Layout will only accept electronic artwork file (Multipage PDF) created in either Windows or Mac OS applications.
  2. Credit Card Payments: PLEASE NOTE THAT OUR SYSTEM IS AUTOMATED AND YOU MUST HAVE A CREDIT CARD (Visa (Debit or Credit) Card or Master (Debit or Credit) Card) TO USE THIS SERVICE. To ensure your payment is processed, please turn off your POP-UP BLOCKER and DO NOT REFRESH THE PAGE OR USE THE BACK BUTTON on your browser.
    WARNING: UNDER NO CIRCUMSTANCES ENTER YOUR CREDIT CARD DETAILS MORE THAN ONCE. IF YOU HAVE ANY PROBLEMS AT ALL PLEASE CALL 0439 232 618 during AEST 9am to 5pm. SHOULD YOU ENTER YOUR CREDIT CARD DETAILS MORE THAN ONCE YOU WILL INCUR A BANK GATEWAY REFUND CHARGE OF 4% PLUS A $15.00 Digital Layout ADMINISTRATION CHARGE PER TRANSACTION. THIS APPLIES TO ALL DOUBLE PAYMENTS.
  3. Please note ALL orders placed online WILL NOT be cancelled once ordered. As our system is fully automated, once an order is placed, there is no facility for cancellation.
  4. Any orders placed online are final and cannot be deleted once the order has been received.
  5. Whilst Digital Layout accept resupplied artwork it is purely at our discretion; no changes can be made once the job has commenced printing.

Dispatch

  1. Digital Layout will not be held liable for any jobs that are delayed either from within our production facility or by any third party provider. Digital Layout will not be held liable for any loss of earnings or any legal action taken as a result of a delay in production or delivery.
  2. If the goods are delivered in a damaged condition or in damaged boxes, it is your responsibility to note this on the delivery docket with the courier immediately upon delivery. Any goods signed for will not be reprinted unless this has been done.
  3. Clients who send orders direct to their customers need to ensure that delivery details are completed in full i.e. contact name, telephone number and address. Should our couriers not be able to deliver any orders due to insufficient or incorrect address details, or if the address is unattended during business hours Monday to Friday 8.00am - 5.00pm (no one is there) the goods will subsequently need re-delivery. An invoice for re-delivery fees will be issued to the respective client who placed the order with Digital Layout.
  4. Clients and their customers who make alternative arrangements with delivery provider regarding delivery with the special instruction "Authority to Leave" or "Leave parcel at the door if no one is there" without signature of recipient of their goods should note Digital Layout will not be held responsible for any missing, lost or damaged goods.

Accounts

  1. All prepaid customers are required to make full payment upfront for all orders placed prior to production. Orders will not be processed until full payment has been received and confirmed by Digital Layout.
  2. All prices are subject to change without notice.
  3. Terms and Conditions are subject to change without notice.

Reporting Errors

Any queries regarding printing or finishing errors must be made in writing by email within 5 working days of receipt of goods . If the error is clearly identified as a printing or finishing error, all steps will be taken to rectify. If the problem is a result of incorrect artwork the client will be responsible for the reprinting and any associated costs.